Frequently Asked Questions
What are your prints printed on?
My Prints are printed on 230gsm Giclée rag paper. They are printed on my Epson Surecolour 9070 Professional printer. Tehy are then carefully checked and signed by Emily.
How do you ship the prints?
All prints are carefully handled by Emily using white cotton gloves. They are then signed and rolled carefully into a round mail tube. The prints are then shipped through Australia Post. Tracking information wil be sent to you via email.
Do you ship worldwide?
Yes, shipping is available worldwide from Emily’s studio in Macarthur NSW Australia
All parcels sent with Australia Post are registered and parcels sent internationally are tracked.
What size prints do you offer?
Open Edition 8 x 10” (203.2mm x 254mm)
Small A3 (297mm x 420mm)
Medium A2 (420mm x 594mm)
Large A1 (594mm x 841mm)
Extra Large A0 (841mm x 1189m
What is a limited edition print and an open edition print exactly?
Limited Edition prints are only available in a limited quantity. All prints are signed and numbered.
Unlike limited edition prints, Open Edition prints may be endlessly reproduced. Because there's no limit to the number of prints that can be made, an open edition print is priced lower than a limited edition print.
I’ve seen a photograph of yours that I love but it’s not offered on your shop. Am I able to purchase it as a print?
Yes definitely! Please send an email to firstname.lastname@example.org and I can place a custom order for you.
I like your photographs, can I use them?
Not unless you obtain permission to reproduce my images, email email@example.com It is a breach of copyright otherwise. All images must be credited by Emily O’Brien and linked to www.emilyobrienphotography.net if they leave this site.
Unless otherwise stated, copyright in the information and images or artwork prints on this website, extending to all Social Media is owned by or licensed to Emily O’Brien. This website and the content of this website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any purpose, unless specifically authorised by law or in writing by Emily O’Brien.
Will you keep my details private?
Definitely! Emily is committed to making sure your details are protected and your privacy is intact. Your privacy is important . All information collected by Emily O’Brien is only used for the purpose of processing your order and enhancing customer service. Under no circumstances will information ever be given or sold to a third party, nor will we ever record any billing details such as your payment account information. Emily will endeavour to take all reasonable steps to keep secure any information which is held about you and to keep this information accurate and up to date. If at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected
When will my order arrive?
Emily O’Brien’s processing policy is between 10-14 days. All of Emily’s prints are custom printed.
They will be carefully printed, checked, signed and packaged ready to be shipped to you.
Emily’s prints are photographed and printed in her studio in Camden NSW Australia. All of her prints are fine art and printed on 230gsm matte white paper. All prints come rolled shipped in a protective mail tube.
I placed an order but I haven't heard from you?
Your order details have been sent to the email address supplied or through your Paypal. Have a look there first then please get in contact ASAP and I can sort out your order.
Where are you based?
I am based in Camden NSW Australia (1 Hour South West of Sydney)
Do you offer framing?
Framing is available in sizes A3, A2, A1 and A0 along with 20 x 20”, 30 x 30” and 40 x 40”. Framing is available in Tasmanian Oak Timber, Black or White frames. I work with an amazing Professional framer who will carefully frame and handle your print. All frames come with white matting and are professionally framed. Please contact email for quotes on framing.
Framing can take up to 20 Days for delivery.
Do you offer any other sizes?
Yes! Please email firstname.lastname@example.org and I can create a custom order for you.
Can I change the print I ordered after I have received it?
If you are not happy with your purchase you need to notify me within 7 days of receiving your prints. If you change your mind, exchanging goods and refunding goods is at the discretion of Emily O’Brien Photography. If you simply change your mind this does not mean you will receive a refund as all prints are custom printed for you, meaning I have printed them especially for you.
Do you offer Afterpay?
I certainly do! Afterpay lets you purchase what you want now and you can receive it straight away - you then make four fortnightly installments interest free. All you need to do is select Afterpay at the checkout - you will be redirected to the Afterpay website. You can log in and complete your purchase there!
What happens if the print is lost or damaged in the mail?
While Emily O’Brien takes no responsibility for lost, damaged or stolen goods once your order is shipped, Emily is more than happy to investigate into your lost, damaged or stolen goods and she ensures that she will work towards an appropriate solution with Australia Post. Please click here for Australia Post Terms and Conditions. All cases are different and is at the discretion of Emily O’Brien Photography.
I own a store and want to stock your prints, how do I do this?
Emily is very passionate about her images and she loves working with like-minded passionate businesses, if you are interested in stocking some of Emily's prints, please get in touch! Email email@example.com
Emily offers a variety of wholesale arrangements based on the retailer's requirements including traditional wholesale & drop ship arrangements, and loans for media coverage. Emily is flexible and aims to make sure both parties benefit from the relationship. Please fill in the contact form below or download the wholesale order form and email Emily at firstname.lastname@example.org for the wholesale price list.
I am an interior designer/stylist, can I use your prints for photo shoots etc?
Emily loves working with stylist or designers! If you are interested in using Emily’s prints in your projects, please get in touch. Email email@example.com
Emily also offers a range of industry discounts for stylists and interior designers depending on the volume of orders. Our industry discount can range from 20-35%, occasionally more for long time partners or regular customers.
Emily also offers complimentary prints to industry professionals and other relevant small businesses for the use in material (such as photo shoots for magazines, brand promotion, blog articles, advertising, and social media etc.) where Emily is credited, tagged and promoted as a supplier of the products.
For more information on partnering with Emily O’Brien, please email Emily at firstname.lastname@example.org